Austria extends consumer rights: manufacturer repair duty and new pre-sale information rules from October 2026
From 1 October 2026, Austria's Consumer Protection Act (KSchG) obliges manufacturers of certain goods to repair them on consumer request, introduces an optional standardised European Repair Information Form for repair shops, and expands pre-contractual information duties for all businesses selling to consumers.
What changed
Three new sets of rules implement the EU Right to Repair Directive (2024/1799). New § 5a requires every business to disclose — before a contract is concluded — the repairability score, statutory warranty details, software update periods, and other key product information. New § 5d allows repair shops to use a standardised European Repair Information Form, while new §§ 9b–9d create a binding obligation for manufacturers (or, if outside the EU, their authorised representative, importer, or distributor) to repair covered goods on consumer request, free of charge or at a reasonable price.
Who is affected
Consumers buying goods subject to EU repairability rules (e.g. household electronics) gain a direct right to demand repair from the manufacturer once the seller's statutory warranty period has ended. All businesses selling goods or services to consumers in Austria now face more extensive pre-sale information requirements.
What to look out for
The manufacturer's repair duty applies only when the defect occurs or becomes apparent outside the seller's warranty obligation; the repair must take place within a reasonable time at no cost or a reasonable price, and if repair is impossible the manufacturer may offer a refurbished device instead. Businesses that violate the new information duties may be sued for an injunction by consumer protection organisations.